Business Phone & Customer Calls Survey

What industry is your business in?

How many employees or contractors do you have, including casual and/or part-time staff?

Just me 2-5 6-10 11-25 25+

How many sites or locations do you currently have?

1 2-5 5-10 10+

Are you looking to expand (or reduce) the number of sites in the next 12 months?

Yes No

Which roles in your business usually receive customer calls?

How comfortable are you with business technology?

I’m technically confident and hands on I can handle some things myself but will outsource others I outsource anything remotely technical

Do you have a business phone number or system separate from your personal mobile?

Yes No

Who is your current business phone service with?

Is your business phone bundled in with your internet service?

Yes No

How much do you currently spend on your business phone plan?

$20 - $50 $50 - $120 $120 - $250 $250+ Not sure / prefer not to say

How much do you currently spend on your bundled internet + business phone plan?

$80 - $120 $120 - $250 $250+ Not sure / prefer not to say

How are customer calls usually answered today?

Main business phone number Owner / manager mobile Staff mobiles Reception / front desk Answering service Calls are not handled consistently Other

Could you provide some more detail?

What happens when calls are missed, busy, or received after hours?

Voicemail Diverted to mobile Answering machine Answering service It rings out Other

Could you provide some more detail?

How often are customer calls missed or not handled well?

Rarely / never Occasionally Weekly Daily I'm not sure

What are the biggest challenges with your current call handling setup?

Calls come to my personal mobile Calls are missed when staff are busy After-hours calls are not handled well Calls go to the wrong person Customers leave voicemails that are hard to manage Staff use personal mobiles too much No visibility of call history Current provider is expensive Current setup is confusing or unreliable No major issues Other

Could you provide some more detail?

Does your phone system integrate with your CRM or business software?

Yes No

Which CRM or business software do you integrate with?

Is your phone number listed or shown on any of the following?

Your website Your social media A business association website Other

Can you share where else your phone number is listed?

Do you have a dedicated fax number or still need to send/receive faxes?

Yes No

Which improvements would be most useful for your business?

Fewer missed calls Better after-hours call handling Better call routing to the right person or team Shared business number across staff Better mobile app for staff Voicemail-to-email or message notifications Call recording Call reporting / visibility CRM or booking system integration Replacing old phone/fax services Lower monthly cost Simpler setup No changes needed Other

Can you provide a bit more detail?

Would you like survey results, more information, or a follow-up conversation?

Yes - I’d like a no-obligation 30-minute conversation about my current phone setup Yes - please send me a summary of the survey results Maybe - send me some information first No thanks - I'm just completing the survey

First name

Last name

Phone

Business name

Position

Consent to contact

I agree that Toniq Consulting may retain my submitted information and contact me in relation to my survey response, including sending survey results, further information, or arranging a follow-up conversation if requested.

First name

Last name

Phone

Business name

Position

Level of technical expertise

I'm very comfortable with technology I can handle some things myself but will outsource others I outsource anything remotely technical

Industry

How many employees or contractors do you have (including casual and/or part-time staff)?

How many sites or locations do you currently have?

Are you looking to expand (or reduce) the number of sites?

Yes No

What are the customer-facing roles that people call directly?

Do you have a business phone number or system (separate from your personal mobile)?

Yes No

Who is your current business phone service with?

Is your phone number listed or shown on (select all that apply)

your website? your social media? a business association website? other?

Is your business phone bundled in with your internet service?

Yes No

What do you currently spend on your business phone plan?

$20 - $50 $50 - $120 $120 - $250 $250+

What do you currently spend on your bundled internet + business phone plan?

$80 - $120 $120 - $250 $250+

How are phone calls handled out-of-hours or if the line is busy or unmanned?

Voicemail Answering machine Answering service It just rings out Other

Can you provide a bit more detail on how the calls are handled?

Does your phone system integrate with your CRM or business software?

Yes No

Which CRM or business software do you integrate with?

Do you have a fax number?

Yes No